Shipping policy

Printed products and digital 3MF files

Choose on the product page whether to buy a product printed by PRINTCHEN or a digital 3MF file to print yourself. Both options are paid for through Shopify checkout. The shipping rates below apply only to physical products.

Digital 3MF files: automatic delivery by email

Once Shopify confirms payment, the 3MF file matching your saved Studio design is generated automatically and emailed to the address supplied with your order. The email usually arrives within a few minutes; instant delivery is not guaranteed. Please also check your spam folder. If a technical problem occurs, we check your order and send the matching file manually. Contact us before ordering if you need it by a particular time. There is no shipping charge for the file. No printed product, magnets or hardware are included. If your order also contains physical products, the shipping charges shown at checkout apply to those products.

Shipping charges

Germany: €4.95
Other EU countries offered at checkout: €14.90
Other non-EU countries offered at checkout, excluding the USA: €30.00
USA: €39.90 per parcel up to 2 kg, plus import charges shown at checkout

A flat charge per order applies to Germany, the EU and other international destinations. The USA rate applies per parcel weighing up to 2 kg, including packaging. This rate is not available for heavier parcels. Available delivery options and total costs for your address are displayed at checkout before you place your order.

Production and processing time

We dispatch physical products within 5 calendar days after payment is received and all information needed for production is available. Calendar days include weekends and public holidays. This is the processing time until handover to the carrier, not the time until delivery. Transit time is additional and depends on the destination and carrier.

For personalised team products, the processing period starts after your explicit approval of the agreed design. Please provide artwork and details promptly. If you need your order by a specific date, contact us before ordering.

Total delivery times for printed products

The following estimated ranges include production and shipping, starting after payment and receipt of all information required for production. For personalised team products, count from your explicit approval of the agreed design. All ranges are in calendar days; weekends are included. Our dispatch period of up to 5 calendar days is already included.

Germany

Destination	Estimated total · calendar days
Germany	3–7 days

Express delivery is available on request for Germany and the EU. Please contact us before ordering so we can confirm availability, cost and the delivery date.

European Union

Destination	Estimated total · calendar days
Austria	7–12 days
Belgium	7–13 days
Bulgaria	9–19 days
Croatia	8–17 days
Cyprus	13–19 days
Czechia	7–13 days
Denmark	7–14 days
Estonia	8–17 days
Finland	9–18 days
France	7–14 days
Greece	10–19 days
Hungary	8–14 days
Ireland	9–17 days
Italy	7–19 days
Latvia	8–17 days
Lithuania	8–14 days
Luxembourg	7–13 days
Malta	10–19 days
Netherlands	7–12 days
Poland	7–14 days
Portugal	9–19 days
Romania	8–20 days
Slovakia	7–14 days
Slovenia	7–17 days
Spain	8–17 days
Sweden	7–17 days

Other delivery destinations

Destination	Estimated total · calendar days
United Arab Emirates	Please contact us before ordering — see exceptions below
Australia	17–32 days
Canada	13–24 days
Switzerland	7–17 days
United Kingdom	8–14 days
Hong Kong	14–25 days
Israel	Please contact us before ordering — see exceptions below
Japan	13–24 days
South Korea	14–24 days
Malaysia	13–25 days
Norway	10–18 days
New Zealand	15–35 days
Singapore	13–21 days
USA	14–24 days

Country and regional exceptions

Italy: the 7–19-day total range includes an allowance for the current DHL delays in Calabria and Sicily.
Portugal: the 9–19-day mainland range includes an allowance for current DHL delays. Madeira and the Azores use the separate ranges below.
Israel and United Arab Emirates: DHL currently reports potentially substantial additional delays. Please contact stuart@printchen.com before ordering so we can confirm the available shipping service and agree a current total delivery time for your destination. The ordinary country ranges are not offered for these two destinations at present.
Islands and remote regions: the mainland ranges do not automatically apply. For the regions listed below, use their specific ranges and confirm that your postcode is supported at checkout. For other remote locations or special territories, contact us before ordering so we can confirm the delivery time.

Destination	Estimated total · calendar days
Azores	14–24 days
Madeira	13–24 days
Canary Islands	9–24 days

These estimates are based on DHL parcel, Kleinpaket and Warenpost International Premium transit guidance, with an allowance for normal variation. They are not express-delivery guarantees. Public holidays and customs processing can affect delivery. If an exceptional delay occurs, we will contact you; your statutory rights remain unaffected. Digital 3MF files are excluded from these physical-delivery ranges and are supplied by email as described above.

Delivery destinations and imports

We deliver to the countries offered at checkout. For deliveries to the USA, we use DHL Postal DDP (Delivered Duty Paid). Import charges are displayed separately and paid at checkout before the order is placed. We handle clearance and settlement with the carrier. The USA shipping charge alone does not include these import charges.

Deliveries to other countries outside the EU use DAP (Delivered at Place): you pay any import VAT, customs duties, and any carrier disbursement or customs-clearance fees charged in the destination country. These amounts are not collected at Shopify checkout and are not included in our shipping charge.

Depending on the destination and shipment, we use DHL, DPD or UPS. Customs clearance may delay delivery. Please contact us before purchasing if you have questions about your destination.